The Allure of the Restaurant Business

August 29, 2008

Opening a restaurant is the dream of many students in the hospitality field, but the harsh realities of running a business often lead to tough times. A recent article in the New York Times states that two of every three new restaurants, delis and food shops close within three years of opening.

“It’s very easy to fail if you know what you’re doing, and even easier if you don’t,” said Ms. Lipsky, president of Linda Lipsky Restaurant Consultants, a firm based outside Philadelphia that has advised restaurant owners and chains for 20 years.

Peter Rainsford, Professor Emeritus in the Hotel School, is quoted several times in the article. Read the full article.


New Book: Kitchen Con

August 26, 2008

Kitchen Con: Writing on the Restaurant Racket is written by Trevor White, a restaurant critic who explores the hidden business of restaurants. 

From the author: “Today, dining out is a part of the life well lived. Restaurants are a destination, and we go in greater numbers than ever before. Encouraged to believe that no one has time to cook anymore, we fling ourselves at much-hyped chefs like a nation of hungry sheep. We read more menus than recipes for many reasons, including the most banal: the demise of the traditional family, sexual liberation, more disposable income, snobbery, cheap air fares and the eclecticism that travel encourages. This is reflected in the sort of menus that offer smoked eel, Pad Thai and pepper ice cream. If that strikes you as a ridiculous mixture, you are not conceited enough to work in a professional kitchen, where the vile frequently masquerades as the exotic.”

Kitchen Con can be found on the New Books shelf in the library. To search for similar books, use the library catalog, or visit our New Books web page, where you can sign up for our New Books RSS feed.


Hotel Customer Satisfaction Improves in 2008

August 24, 2008

According to the Market Metrix Hospitality Index, the hotel industry continues to satisfy customers at near-record levels. Customer satisfaction among all hotels is up (+1.0 to 82.7) compared to 2007. This is the highest score for the industry in nearly five years and close to the all time high score of 83 recorded in 2001, just before 9/11. The American Customer Satisfaction IndexTM (ACSI) also reports improved customer satisfaction for hotels for 2008 with the industry reaching record high scores.

For the first half of 2008, luxury hotels and midscale w/o food & beverage hotels showed the most improvement. Luxury brands showing the biggest gains include Intercontinental (+ 3.3), Taj Hotels (+ 2.8), and Ritz-Carlton (+ 2.8). The most improved midscale w/o food & beverage brands are Howard Johnson (+ 2.7), Ramada (+ 2.2), and Red Lion Hotels (+ 1.9). The only down-trending segment was Casinos with Flamingo Las Vegas (- 6.1), Excalibur Hotel & Casino (- 1.4), and Rio (- 0.8) posting the biggest declines.

Read the full article.


Historic Menu Collection

August 21, 2008

Pictured at left is an image of the commemorative menu from Delmonico’s Resturant in New York City from November 26, 1883. The menu was part of the restaurant’s celebration of the 100th anniversary of British troops leaving New York City following the Revolutionary War.

Cornell University Library is home to collection of more than 10,000 restaurant and banquet menus, providing researchers with a rich source of information on the manners and food habits of earlier times.

The core of Cornell’s menu collection was assembled by Oscar Tschirky (1866-1943), known throughout the world as Oscar of the Waldorf. As maitre d’hotel of the Waldorf Astoria Hotel in New York City from 1893 to 1943, Oscar began a lifelong hobby of collecting menus, some of which were for functions he himself arranged, but most of which he gathered for their historical, gastronomic, or artistic interest. Upon his death, his menu collection, papers, and personal memorabilia were donated to Cornell University.

Subsequent menu donations and purchases have added to Oscar’s original collection. The collection now spans from the 1850s to the present day and totals more than 35 cubic feet.

The Nestlé Library web site provides a searchable database of the Cornell menu collection.


SNL Real Estate

August 17, 2008

Cornell students have access to the real estate segment of SNL Interactive, a financial database that provides data, news, and analytics for the real estate industry. Specializing in the Real Estate Investment Trust (REIT) market, SNL Real Estate offers access to the industry’s two leading newsletters – SNL Real Estate Securities Daily and SNL Real Estate Securities Weekly. For more information about SNL real estate data, visit the SNL brochure (PDF). To sign up for SNL Interactive, use the registration form.


Casual Dining Restaurants Struggle

August 12, 2008

Casual dining restaurants continue to struggle in today’s economy. Watch video report from Business Week.

To find a full market research report on the casual dining segment of the restaurant industry, check out Mintel, a suscription market research database available to all members of the Cornell community. For help with Mintel, or any other database, contact the Nestlé Library reference team.


Top Web Pick: Hospitality-Industry.com

August 10, 2008

As we come across interesting and useful web sites related to the hospitality industry, we will post them here under the category of Top Web Picks. Hospitality-Industry.com was started by a couple of Hotel School students from Hotelschool The Hague.

Some of the more interesting features of Hospitality-Industry.com include international job listings, discussion areas, and company overviews. The site is running on a blog architecture so it allows users to submit entries and it provides a variety of RSS feeds for automatic updates.


Global Hotel Sales Decline 76%

August 5, 2008

The first half of 2008 saw a significant decline in hotel transactions throughout the world, according to a report by Jones Lang LaSalle Hotels. Additionally, the size of hotel transactions has fallen in the past year. The majority of hotel transactions (84%) undertaken in 2008 globally have been less than $100 million in size. Compared to the first half of 2007, where more than a dozen portfolio transactions of over $1 billion took place, only one such transaction has been recorded for the first half of 2008. Full report.


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