Corporate Travel 100

September 29, 2008

In its 21st annual Corporate Travel 100 issue, Business Travel News ranks the top corporate travel spenders – with IBM topping the list. While overall travel spending for all corporations rose only slightly from 2006 to 2007, IBM increased their travel spending by nearly $100 million. The spending hike by IBM reflects soaring costs and increased profits, as well as the addition of approximately 70,000 employees.

The rankings are based on air tickets bought in the United States going to anywhere. The overwhelming majority of companies on the list provided the information, as well as other details about preferred vendors, program accomplishments and goals and policy changes, through phone interviews and questionnaire responses. For companies that did not participate, Business Travel News used many industry sources and published reports and gave companies the opportunity to improve the accuracy of listings in advance of publication.

You can view the digital edition of the Corporate Travel 100 or view the print edition in the Nestlé Library.


America’s Greenest Hotels

September 24, 2008

Green is no longer trendy in the hotel business – it’s almost a requirement. Eco-conscious travelers have raised their expectations and hotels have raised their standards.

The Environmental Protection Agency has announced this year’s Sustained Excellence award winner – New York City’s downtown Marriott. Maybe it was Marriott’s “spudware”, biodegradable cutlery made from potato and soy, that made the difference.

Other hotels on the list include The Fairmont in Washington, D.C. and The Orchard Garden Hotel in San Francisco. Read the full article from Forbes Traveler.


How Much Does a General Manager Make?

September 22, 2008

It depends. Hotel general management salaries depend heavily on location, with New York City and Washington, D.C. at the top of the pay scale. Not surprisingly, median hotel career salaries for hotel managers with an MBA are significantly higher than hotel management salary for those with an undergraduate degree.

PayScale, an online executive compensation tool, provides a salary survey report for hotel general managers. The report breaks down salary data by several factors, including company size, location, college degrees, years of experience, and more. Additional information about hospitality salaries can be found in PayScale’s hotel/motel/resort staff report.


The Booming Business of Food Safety

September 16, 2008

Looking for a growing career? How about becoming a Food Safety Consultant. These private consulting groups work with major food companies to audit their health and safety procedures. The Food and Drug Administration and the U.S. Department of Agriculture are having problems keeping up with their inspections, spawning a cottage industry of private inspectors. As a result, food safety today is a booming business. A recent article in U.S. News and World Report highlights hidden dangers from this type of food safety mechanism.

From the article:

Critics worry that retailers hire these companies not only to ensure food quality but also as a defense mechanism to help protect their public image in case something goes wrong. “These audits are like icing on the cake of litigation,” says Bill Marler, the attorney who represented more than 100 victims in the 1993 E. coli outbreak case linked to the Jack in the Box fast-food chain. “Every major manufacturer does them, and every manufacturer pays no attention to them.”

Read the full article.


Library Workshop: Top 3 in 30

September 10, 2008

 

Hotel School students – need help with research strategies but short on time? Our Top 3 in 30 workshop is for you. In just 30 minutes, you will receive hands-on practice with 3 of our most popular research databases, with a focus on the hospitality industry. Topics include article searching, company research, market research, and more.

These workshops will be held in the computer room in Nestlé Library. They will be offered over the course of several days so a variety of dates and times are available. The next class is Monday afternoon, 9/15, at 4:00. To find a full list of dates and times visit the workshop page on our libray web site. We look forward to seeing you in the library.


New Book: Commercial Real Estate Investing

September 9, 2008

Commercial properties are sometimes overlooked by real estate investors, in favor of residential properties.

Commercial Real Estate Investing explores every sector of commercial real estate - including retail, office, and industrial – and provides strategies for successfully evaluating and investing in commercial properties.

At the Nestlé Library, we continue to build an excellent collection of real estate resources, including books, journals, and trade magazines. To find additional real estate resources, consult with a reference librarian in person or by email, or search the library catalog.


REVPAR vs. GOPPAR

September 8, 2008

REVPAR (revenue per available room) is often cited as a reliable measure of a hotel property’s financial performance. REVPAR provides a common benchmark that allows hotels of different sizes to be measured to their peers in revenue terms. One limitation of REVPAR is that it only measures room revenue. Income from food and beverage, for example, is not included in REVPAR.

Which brings us to GOPPAR (gross operating profit per available room). Unlike REVPAR, it takes into account the fact that hotels make much of their profit from activities other than providing rooms – food and beverage sales are an important component of GOPPAR.

In a recent article on Hospitality Net, Olivier Harnisch, Vice President of Hilton Hotels in Germany and Switzerland, claims that GOPPAR deserves as much attention as REVPAR and that the two measures should be considered complementary. Read the full article.


Willard InterContinental Pushes Sustainability

September 7, 2008

The Willard InterContinental Hotel in Washington, D.C. has created its own sustainability report. The report covers the sustainability activity of the Willard InterContinental for the calendar year 2007, with comparisons from 2006 and 2005. As part of its sustainable development governance program, the Willard has created a sustainable development mission statement. The mission statement is: ”To model a culture that promotes sustainable development ideals and quality improvement processes that are the benchmark for the industry.” Read the full report.


The Case Interview

September 5, 2008

Case interviews are popular techniques – especially among management consulting firms – to determine how well suited you are to their type of work. In a case interview, you are introduced to a business dilemma facing a particular company. You are asked to analyze the situation, identify key business issues, and discuss how you would address the problems involved. Interviewers use case questions to see how well candidates listen, how they think, the logic behind their thoughts, and how well they can articulate their thoughts under pressure.

The Cornell library system subscribes to several resources that help students to prepare for case interviews:

CQ Interactive provides case structure drills that allow students to practice actual case interview scenarios. During the interactive case section, new information is given to you via charts and financial statements – you’ll then need to calculate answers to move forward.

Vault Guide to the Case Interview provides a comprehensive introduction to case interviews, including real-life examples from companies like McKinsey, Boston Consulting Group, and more.

For help with finding additional library resources for case interviews, stop by the library or send an email to hotelref@cornell.edu.


Restaurant Industry Performance Remains Sluggish

September 3, 2008
Restaurant Performance Index

Restaurant Performance Index

Restaurant industry performance remained sluggish in July, as reflected in the Restaurant Perfomance Index (RPI), a monthly composite index compiled by the National Restaurant Association that tracks the health of and outlook for the U.S. restaurant industry.

Restaurant operators reported negative samestore sales for the seventh time in the last nine months, with customer traffic levels also remaining below year-ago levels.

The Restaurant Performance Index is constructed so that the health of the restaurant industry is measured in relation to a base level of 100. Index values above 100 indicate a period of expansion while index levels below 100 indicate a period of contraction. July’s RPI was 97.7.

Read the full report.


Visiting the Emirates Towers

September 1, 2008

Emirates Towers

Nestlé Library staff member Vanessa Ng recently visited the city of Dubai in the United Arab Emirates (UAE) and wrote an account of visiting the opulent Emirates Towers. The article below originally appeared as a Spotlight on the Nestlé Library home page.

When you enter the Emirates Towers, you’re greeted with a cold glass of lemonade and a cool wet hand towel while you wait to check-in, one of the many refreshing pleasantries that the Emirates Towers offers its guests, especially when winter temperatures are unseasonably warm.  “Winter” which ranges from November to March in the United Arab Emirates (UAE), is prime tourism season due to the comfortable temperatures that hover in the early to mid 70s, but the famous Arabian desert summer heat has come early this year.

Dubai, the UAE’s premier city for international trade and tourism in the Middle East, has simmered this last week in March with temperatures in the mid 80s, and the heat will soar another five to ten degrees by the end of the week.  It won’t put a dent in the festive atmosphere.  Dubai is full of visitors and industry professionals staying for the week’s highlight event, the Dubai World Cup.  Horse lovers, racing fans, owners, trainers, breeders, and the media have congregated this week to attend the world’s most prestigious horse race.   The Dubai World Cup is the UAE’s premier sporting event taking place at night under the lights at Nad Al Sheba, one of the world’s premier race tracks,.

The Emirates Towers, part of the Jumeirah Hotel Group, was once again rated the Best Business Hotel in the Middle East for 2008 by Business Traveler Middle East magazine.  It is the working traveler’s luxurious getaway in Dubai. I’ve twice had the pleasure of staying here for a week as a photojournalist covering the Dubai World Cup. Guests of the Dubai Racing Club, which arranges many of the accommodations and events leading up to the Dubai World Cup, are often placed in Jumeirah Hotels. Their motto, “Stay Different”, can be seen in the attention to luxurious detail in each of their Dubai properties.

The Emirates Towers pampers its working clientele with separate spas for women and men (the men’s only H2O features an Oxygen Bar and Flotation Pool therapy), a health club with full spa treatment, and the Big Apple fitness center with a fully equipped gymnasium and aerobics studio.   Those looking to indulge appetites instead can visit one of the Towers’ 15 restaurants and bars, including Vu’s, a 5-star restaurant and bar that affords prime views of the Dubai skyline and the Persian Gulf from a height of 1024 feet. 

The Jumeirah Group has luxury hotels in New York and London but they are most famous for their Dubai-based hotels, including their flagship property, the Burj Al Arab, the world’s only 7-star hotel.  The Burj Al Arab is designed to serve as an iconic symbol of Dubai, much as the Opera House represents Sydney, Australia.  Built to resemble the sails of the traditional Arabian dhow, the Burj Al Arab rises out of the Persian Gulf on an artificial island 280 meters from shore.  Guests of the hotel can choose to be transported from the airport by helicopter or by one of the hotel’s Rolls-Royces.  A private bridge connects the hotel to the mainland. At the time of its opening in 1999, it was the second tallest structure in the world and the tallest hotel in the world. It will remain the world’s tallest hotel until the Rose Rotana hotel, also in Dubai, opens later this year. 

It arguably remains the world’s most opulent property, boasting such features as an underwater restaurant, the Oyster, complete with aquarium. All rooms are two-floor suites, ranging from one to three bedrooms, with floor-to-ceiling glass windows overlooking the Persian Gulf.   It continues to garner industry awards, including the title of “World’s Leading Hotel” at the 14th Annual World Travel Awards this year.

Vanessa Ng
Nestlé Library


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